Shipping Policy

Order Processing

Orders are typically processed within 1 to 3 business days after payment is completed.

Business days are Monday through Friday, excluding weekends and public holidays. Processing times may be longer during holidays, promotions, or periods of high order volume.

You will receive a shipping confirmation email when your order has been dispatched.

Shipping Rates and Delivery

Available shipping methods, costs, and estimated delivery times are displayed during checkout.

Delivery times are estimates and are not guaranteed. Delays may occur due to carriers, customs, weather, public holidays, or other circumstances outside our control.

Shipping charges are generally non-refundable after an order has been shipped, except where required by law or where the issue was caused by our error.

Order Tracking

When tracking is available, you will receive a tracking number or link by email.

Tracking information may take up to 48 hours to become active after shipment.

For tracking assistance, contact us at clearlabelstore@gmail.com.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Contact us as soon as possible if you need to correct your address. We cannot guarantee that changes can be made after the order has entered processing or has been shipped.

We are not responsible for delays, failed deliveries, or additional costs caused by an incorrect or incomplete address.

Delayed, Lost, or Delivered Packages

If your order is delayed, review the tracking information and contact the shipping carrier first.

If the carrier confirms that the package is lost, contact us with your order number and tracking information. We may need to complete a carrier investigation before issuing a replacement or refund.

If tracking shows that the package was delivered, check the delivery location, household members, neighbors, and building management before contacting us.

We are not responsible for packages stolen or misplaced after confirmed delivery to the correct address, except where required by law.

Damaged, Incorrect, or Missing Items

Please inspect your order after delivery.

If an item arrives damaged, incorrect, or missing, contact us as soon as possible at clearlabelstore@gmail.com.

Include your order number, a description of the issue, and clear photographs of the product and packaging.

After reviewing the issue, we may provide a replacement, refund, or another appropriate resolution.

International Shipping

International orders may be delayed by customs and may be subject to customs duties, import taxes, brokerage fees, or other charges.

Unless these charges are collected during checkout, they are the customer's responsibility.

We are not responsible for delays, rejected shipments, or additional charges caused by customs authorities or local import restrictions.

Refused or Unclaimed Packages

Packages may be returned to the sender if delivery is refused, the address is incorrect, the package is not collected, or customs charges are not paid.

The customer may be responsible for reshipping costs and other charges resulting from a refused or unclaimed package.

Returns and Cancellations

Contact us as soon as possible to request an order change or cancellation. We cannot guarantee that an order can be changed or canceled after processing has begun.

Orders that have already shipped cannot be canceled.

Returns are handled according to our Refund Policy. Do not send an item back without first receiving return instructions.

Contact

For questions about shipping, tracking, or delivery, contact us at:

clearlabelstore@gmail.com