Shipping policy
Shipping Policy
Last updated: August 6, 2026
Overview
Thank you for shopping with Clear Label.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you make a purchase through our online store.
By placing an order, you agree to the terms described in this Shipping Policy.
Section 1 - Order Processing
Orders are typically processed within 1 to 3 business days after payment has been successfully completed.
Business days are Monday through Friday and do not include weekends or public holidays.
Orders placed on weekends or public holidays will begin processing on the next business day.
Processing times may be longer during:
- Holidays
- Promotional events
- Product launches
- Periods of high order volume
- Unexpected inventory or fulfillment delays
Processing time is separate from shipping and delivery time.
You will receive a confirmation email after your order has been placed. A separate shipping confirmation email will be sent when your order has been dispatched.
Section 2 - Shipping Destinations
We ship orders to the destinations available during checkout.
Available shipping locations may change based on carrier availability, legal restrictions, customs requirements, product restrictions, or other operational considerations.
If your country or region is not available during checkout, we are currently unable to ship your order to that location.
We reserve the right to decline or cancel orders that cannot be delivered to the shipping address provided.
Section 3 - Shipping Rates
Shipping charges are calculated and displayed during checkout before payment is completed.
Shipping costs may depend on:
- Delivery destination
- Selected shipping method
- Package weight and dimensions
- Order value
- Carrier rates
- Applicable promotions
Any available free shipping promotion will be displayed on our website or during checkout.
Shipping charges are generally non-refundable after an order has been shipped, except where required by applicable law or where the shipment resulted from our error.
Section 4 - Estimated Delivery Times
Estimated delivery times are displayed during checkout when available.
Delivery estimates begin after the order has been processed and transferred to the shipping carrier.
All delivery dates and transit times are estimates only and are not guaranteed.
Delivery times may be affected by:
- Carrier delays
- Customs processing
- Weather conditions
- Public holidays
- Incorrect or incomplete addresses
- High shipping volumes
- Transportation interruptions
- Events outside our reasonable control
We are not responsible for delays caused by shipping carriers, customs authorities, government agencies, or circumstances outside our reasonable control.
Section 5 - Order Tracking
When tracking information is available, you will receive a shipping confirmation email containing your tracking number or a link to track your shipment.
Tracking information may require up to 48 hours to become active after the shipping confirmation has been sent.
Once an order has been transferred to the carrier, tracking updates are controlled by the carrier.
A lack of immediate tracking updates does not necessarily mean that the package has not been shipped.
For tracking questions, you may contact the carrier directly or email us at clearlabelstore@gmail.com.
Section 6 - Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Before submitting your order, please verify:
- Recipient name
- Street address
- Apartment or unit number
- City
- State, province, or region
- Postal or ZIP code
- Country
- Contact information
We are not responsible for delays, failed deliveries, lost packages, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.
Section 7 - Address Changes
Contact us as soon as possible at clearlabelstore@gmail.com if you need to change your shipping address.
We cannot guarantee that an address can be changed after an order has been submitted.
Once an order has entered processing or has been transferred to the shipping carrier, we may be unable to modify the delivery address.
Customers may be responsible for additional shipping costs if a package must be redirected or shipped again because an incorrect address was provided.
Section 8 - Order Changes and Cancellations
We begin processing orders shortly after they are placed.
To request an order change or cancellation, contact us as soon as possible at clearlabelstore@gmail.com.
We cannot guarantee that an order can be changed or canceled after processing has begun.
An order cannot be canceled after it has been shipped. After delivery, the order may be returned according to our Refund Policy.
Section 9 - Delayed Shipments
Delivery times are estimates and delays may occasionally occur.
If your order has not arrived within the estimated delivery period, please:
- Review the tracking information.
- Confirm that the shipping address is correct.
- Check for a delivery attempt notice.
- Check with household members, neighbors, or building management.
- Contact the shipping carrier for additional information.
If the carrier cannot provide a resolution, contact us at clearlabelstore@gmail.com with your order number.
We will review the shipment information and assist with contacting the carrier when appropriate.
Section 10 - Lost Packages
A package may be considered lost when the carrier confirms that it cannot be located or delivered.
If you believe your package has been lost in transit, contact us at clearlabelstore@gmail.com and include:
- Your order number
- Your full name
- Your shipping address
- Your tracking number
- Any relevant communication from the carrier
We may need to open an investigation or claim with the shipping carrier before providing a replacement or refund.
Carrier investigations may require additional processing time.
The available resolution may depend on the carrier's findings, the circumstances of the shipment, and applicable law.
Section 11 - Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Verify the delivery address.
- Check around the delivery location.
- Check with household members or neighbors.
- Contact your building reception or property manager.
- Allow up to 48 hours, as some carriers may mark packages as delivered before completing final delivery.
- Contact the shipping carrier.
After completing these steps, contact us at clearlabelstore@gmail.com if the package is still missing.
We will assist with reviewing the tracking information and contacting the carrier where appropriate.
We are not responsible for packages that are stolen or misplaced after confirmed delivery to the correct address, except where otherwise required by applicable law.
Section 12 - Damaged Packages
Please inspect your order promptly after delivery.
If your package or product arrives damaged, contact us as soon as possible at clearlabelstore@gmail.com.
Please include:
- Your order number
- A description of the damage
- Clear photographs of the product
- Photographs of the internal packaging
- Photographs of the external shipping package
- A photograph of the shipping label
Keep the damaged product and all original packaging until we have completed our review.
Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.
Section 13 - Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, contact us at clearlabelstore@gmail.com.
Please include your order number and clear photographs of the items and packaging you received.
After reviewing the issue, we will provide instructions and an appropriate resolution.
Section 14 - Multiple Shipments
Orders containing multiple products may be shipped in separate packages.
Separate packages may:
- Arrive on different dates
- Use different carriers
- Have separate tracking numbers
- Be shipped from different fulfillment locations
Receiving only part of an order does not necessarily mean that another item is missing.
Review your shipping confirmation emails and tracking information for details about each package.
Additional shipping charges will not be applied solely because we divide an order into multiple shipments.
Section 15 - International Shipping
International delivery times may vary depending on the destination, carrier, customs processing, and local delivery services.
International shipments may be inspected or delayed by customs authorities.
Customers are responsible for ensuring that ordered products can legally be imported into the destination country.
We are not responsible for packages delayed, rejected, held, confiscated, or destroyed by customs authorities because of local import restrictions or customer failure to complete required customs procedures.
Section 16 - Customs Duties and Import Taxes
International orders may be subject to:
- Customs duties
- Import taxes
- Value added tax
- Brokerage charges
- Handling fees
- Other government or carrier charges
Unless these charges are expressly collected during checkout, they are the responsibility of the customer.
Customs charges are determined by the destination country and are not controlled by Clear Label.
Refusing to pay customs duties or import charges may result in the package being returned, abandoned, or destroyed.
Where permitted by applicable law, any return shipping costs, customs charges, carrier fees, or other expenses resulting from a refused international shipment may be deducted from an approved refund.
Shopify distinguishes between shipments where duties are collected at checkout and shipments where the customer pays duties upon delivery, so the wording of this section should match the duty settings actually enabled in your store.
Section 17 - Refused and Unclaimed Packages
Customers are responsible for accepting delivery and responding to carrier or customs notifications.
A package may be returned to the sender if:
- Delivery is refused
- The package is not collected
- Customs charges are not paid
- The delivery address is incorrect or incomplete
- The carrier cannot contact the recipient
- Delivery attempts are unsuccessful
If a package is returned to us, contact us at clearlabelstore@gmail.com.
Additional shipping charges may apply if the customer requests that the package be shipped again.
Original shipping charges and costs incurred because of a refused or unclaimed shipment may be non-refundable, except where required by applicable law.
Section 18 - Returned to Sender Packages
If an order is returned to the sender, we will review the reason for the return after the package has been received and inspected.
If the return resulted from an incorrect address, refusal of delivery, failure to collect the package, or unpaid customs charges, the customer may be responsible for the cost of reshipping the order.
If the return resulted from our error, we will provide an appropriate resolution at no additional shipping cost to the customer.
Refunds for returned packages are handled according to our Refund Policy.
Section 19 - Preorders and Backordered Products
Products marked as preorder or backorder may have longer processing and delivery times.
Any estimated shipping date displayed for a preorder or backordered product is an estimate and may change because of production, inventory, supplier, customs, or transportation delays.
If an order contains both available and preorder products, the order may be shipped together when all items become available or divided into multiple shipments.
Relevant shipping information will be provided on the product page, during checkout, or through order updates when available.
Section 20 - Returns
Shipping-related return requests are governed by our Refund Policy.
Do not send products back without first contacting us and receiving return instructions.
Packages returned to an unauthorized address may not be accepted or processed.
To request a return, contact us at clearlabelstore@gmail.com.
Section 21 - Changes to This Shipping Policy
We may update this Shipping Policy periodically to reflect changes to our shipping methods, carriers, delivery locations, business practices, or legal obligations.
The current version will be posted on this page with an updated "Last updated" date.
Changes will apply to orders placed after the updated policy becomes effective, except where otherwise required by applicable law.
Section 22 - Contact Information
For questions about shipping, delivery, tracking, or an existing order, contact us at:
Please include your order number when contacting us about an existing order.