Refund policy
Return and Refund Policy
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.
Return Eligibility
To be eligible for a return, the item must:
- Be unworn, unused, and in the same condition in which it was received
- Include all original tags, accessories, and packaging
- Be accompanied by a receipt or other proof of purchase
Items that do not meet these requirements may not be accepted.
How to Start a Return
To request a return, contact us at clearlabelstore@gmail.com and include your order number and the reason for the return.
If your return is approved, we will provide return instructions and the appropriate return shipping address. Items returned without prior authorization may not be accepted.
Please do not send returns to the address shown on the original package unless instructed to do so.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Original shipping charges are non-refundable, except where required by applicable law. We recommend using a trackable shipping service, as we are not responsible for returned packages that are lost or damaged in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at clearlabelstore@gmail.com.
Please include your order number and clear photos of the item and packaging so that we can review the issue and provide an appropriate solution.
When the issue is confirmed, we may offer a replacement, refund, or other resolution at no additional cost to you.
Non-Returnable Items
The following items are generally not eligible for return:
- Items marked as final sale
- Gift cards
- Personalized or custom-made products
- Items that have been worn, used, washed, altered, or damaged after delivery
- Items returned without their original tags or packaging
- Personal care or hygiene-sensitive products that have been opened or used
Please contact us before purchasing if you have questions about whether a specific item is eligible for return.
Your rights regarding defective or incorrectly supplied products are not affected by this section.
Sale Items
Sale items may be returned unless they are clearly marked as Final Sale at the time of purchase.
Items marked as Final Sale cannot be returned or exchanged, except when they arrive damaged, defective, or incorrect, or where otherwise required by law.
Exchanges
We do not process direct exchanges.
The fastest way to receive a different item, size, or color is to return the original item and place a new order once the return has been approved.
Refunds
Once your return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or credit card provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, contact us at clearlabelstore@gmail.com.
Order Cancellations
We begin processing orders shortly after they are placed. To request a cancellation, contact us as soon as possible at clearlabelstore@gmail.com.
We cannot guarantee that an order can be canceled after it has entered processing or has been shipped. If the order has already shipped, it must be returned according to this policy.
Contact
For questions regarding returns, exchanges, or refunds, contact us at: